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Terms and Condition and Ordering

Please take a moment to read my terms & conditions

before placing an order.

Placing an Order

♥ You can place an order by emailing me directly on [email protected] or by filling in the contact form on the contact us page. I will then email you back to discuss and confirm your order.

♥ All items required should be ordered when the original order is placed. If orders are placed in stages I cannot guarantee continuity of design and discontinued materials.

Lead Times

♥ For smaller orders I aim to have your item(s) to you within 7 working days, however it can occasionally take longer if a card or ribbon colour has to be restocked.

♥ I aim to have larger orders to you within 3 weeks.

♥ If you require your items by a certain date please contact me before purchasing.

Payment

♥ Payment in full is requested for an order which is required immediately in order to cover the cost of materials.

♥ An order which is required in more than 4 months, a non-refundable 50% deposit is required. The balance of the order must be paid 6 weeks prior to production.

Orders will not be processed without receipt of deposit.

Payment of deposit is understood to be acceptance of these terms and conditions.

♥ Payment can be made by bank transfer, cheque made payable to Niki Robertson or by paypal to [email protected]

Cancelling an Order

♥ Once a booking has been made and a deposit/full amount has been paid, a refund cannot be given if the order is later cancelled.

♥ If you cancel your order you are liable to pay for all work concluded up to that point if it exceeds the deposit amount.

Errors, Returns & Damages

♥ In the unlikely event that an error occurs please contact me so that it can be corrected immediately.

♥ Refunds cannot be given for surplus stationery.

♥ I must be notified of any damages within 24 hours of receipt.

Products

♥ All of my stationery is handmade, therefore there may be slight variations between products. This is not deemed as faulty.

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